At Blueberry Spark, I work with agencies to move their client services teams from reactive firefighting to proactive brilliance. That can mean delivering my flagship training programme Client Services 101, mentoring account handlers, or training non–account handlers on the skills they need to nurture and grow client relationships, while still being brilliant at their craft. I also step in as a done with you consultant to help fix broken processes and align teams on delivering incredible and aligned client experiences. Whatever the format, my goal is always the same: to create the structure, clarity, and confidence that allows agencies to deliver legendary work. Blueberry Spark works best with forward-thinking agency leaders who know their team is talented, but stretched to the limit and who are ready to invest in building client services as a competitive edge. They’re often founders, MDs, or client services directors in small to mid-sized creative, marketing, or digital agencies who want to stop firefighting and start focusing on the work they love.
